Frequently asked questions
Below are answers to common questions about our services. Need more information? Contact us today to start building your dream bathroom!
General Info
Wetwall is a waterproof wall panel system designed as an alternative to traditional tiles. It provides a seamless, grout-free surface that is easy to clean and maintain, making it ideal for bathrooms and wet areas.
Of course! Your input is essential. We will work closely with you to create a design that reflects your taste, needs, and lifestyle.
Simply contact us for a consultation! We’ll discuss your ideas, assess your space, and guide you through selecting one of our three packages to build your bespoke bathroom.
Yes! Each package includes a range of high-quality materials, fixtures, and finishes. You can customize your selections within your chosen package to match your style and preferences.
We have three packages that customers can choose from to build their bathroom. Each package offers a selection of high-quality materials, fixtures, and finishes to suit different budgets and preferences. During our consultation, we will guide you in selecting the best package for your needs.
If you select a product that pushes your total amount beyond your chosen package, you will be automatically moved to the next package tier. This ensures you receive the best value without overpaying for individual upgrades.
Once an order is placed, it cannot be cancelled.
General Info
Delivery time-frame can vary depending on the items you have ordered and/or the address specified for delivery.
Yes! We source and deliver all materials needed for your bathroom installation, ensuring everything arrives on time and in perfect condition.
The installation team will come to fit the new bathroom.
Once an order is delivered, it cannot be returned
General Info
Since all our bathrooms are bespoke and built to order, changes may not be possible once materials have been ordered. However, contact us as soon as possible, and we will do our best to accommodate adjustments.
We offer a one-year guarantee on workmanship and materials, so if there are any issues, we will resolve them promptly.
General Info
Yes, as long as the total is within the package you selected.
No, we only offer full bathroom redesign and installation services. We do not sell individual parts such as sinks, basins, or bathtubs separately.
Yes, we can incorporate sustainable and water-efficient fixtures into your bathroom design. Let us know your preferences during the consultation.
General Info
Yes! We specialize in designing bespoke solutions for bathrooms of all shapes and sizes, maximizing space and functionality while maintaining elegance.
Delivery time-frame can vary depending on the items you have ordered and/or the address specified for delivery.
On average, Standard Pallet deliveries are delivered within approximately 2-10 working days from when an order is placed.
Smaller deliveries that do not require a pallet service take on average, 2-10 working days from when an order is placed.
We aim to dispatch all orders as quickly as possible but sometimes due to stock levels or other unforeseen reasons, delays can occur. Our website displays real time stock information for each product on our website along with future replenishment dates on items currently not in stock.
To deliver your order to you as soon as possible, please ensure your items are in stock at the time of checkout. Once you have placed an order, you will receive a confirmation email with your order number and link to tracking. You will receive further emails once your order has been dispatched by our specialist warehouse team. You can keep up to date with the progress of your order via track your order on the Victorian Plumbing website.
We strongly advise that you do not book plumbers until your goods have arrived and have been checked, as we are not liable for any plumbers costs, consequential loss or compensation in any way.
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